Refund policy

Because all items are custom-printed specifically for you upon ordering, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review size charts and product details carefully before placing your order.

Size or address issues

  • Incorrect Size: Because items are made to order, we cannot offer free replacements or refunds for ordering the wrong size. Please double-check sizing tables prior to purchase.

  • Wrong Address: If an insufficient or incorrect address is provided at checkout, the shipment will be returned to our fulfillment facility. You will be responsible for the cost of reshipment once an updated address is confirmed.

  • Unclaimed Packages: Shipments that go unclaimed are returned to the fulfillment facility. You will be responsible for the cost of reshipping the order.

Damaged, Defective, or Incorrect Items

If your item arrives misprinted, damaged, or defective, or if you receive the wrong product entirely, we will gladly replace it or issue a full refund at no extra cost to you.

  • Reporting Window: Claims must be submitted within 30 days of receiving your product.

  • For Lost Packages: Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.


Submitting a claim

  1. Take clear photos of the issue (damage, print flaw, or incorrect item tag/label) along with your order number.

  2. Contact our support team with the photos and a brief description of the problem.

  3. Once verified, we will arrange for a replacement to be sent or process a refund to your original payment method.